Services

General Service / Cleaning

We believe you should be comfortable and confident with the operation of your gas fireplace. We offer an annual maintenance service designed to provide prolonged trouble free enjoyment of your gas unit. Below is a checklist of the services we would provide for your unit under this plan:

Clean fireplace cavities and heat exchanger area
Adjust burner and pilot to manufacturer’s specifications
Set up ceramic logs and install ember kit (where applicable)
Clean the glass
Clean the burner system
Check for proper pilot flame
Check valve(s)
Test fire the unit
Check for gas leaks
Check gas pressure
Check vent for blockage or soot
Check thermogenerator and pilot positioning
Check Millivolts (thermopile)
Check Manometer reading for proper pressure
Check Venturi (air shutter)
Test all electrical components and connections
Test all options (fan and remote) for proper operation
Clean fan and remote
Check gasketing on glass assembly
Check safety pilot valve system
Explain start up/shut down procedure
Explain the general operation of gas fireplace to the homeowner
Explain procedure for glass cleaning and general care

The purpose of a general service / cleaning is to clean your gas unit so as to increase its efficiency. This service will give you the required annual inspection for proper operation of your gas fireplace. There is no warranty on tune-up work. Please contact us to schedule an appointment.  If you need to cancel please call 24/48 hours prior to you appointment to let us know or there will be a cancellation fee.

 

Maintenance

Whether you need a fireplace diagnosis, repair or just an annual service, we have the qualified service team to assist you.

Our technicians are highly trained and with years of experience are equipped to service most brands and types of fireplaces, stoves and inserts. We work in a professional manner with qualifications you can trust to get the job done.

Need a service call on your fireplace, stove or insert? Contact us today (920) 725-5388.

Some helpful information to have when giving us a call:

Manufacturer of unit
Model number
Year of installation
Last date of service

If you can’t find all of this information, we can help you out when you give us a call.

It is recommended that all gas appliances are serviced on a regular basis to keep them running properly and efficiently and to help prevent costly repairs.

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